Welcome to SNKRRESET, your go-to destination for authentic designer sneakers and sneaker repair services in Norway. By accessing our online store and making a purchase, you agree to comply with the following terms of service:
Product Information: We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we cannot guarantee that all product information is error-free. In the event of inaccuracies, we reserve the right to correct errors and update information without prior notice.
Prices: All prices listed on SNKR RESET are in local currency and include VAT and taxes. Prices are subject to change without notice. Items are sold on a first-come, first-served basis.
Payment: SNKR RESET accepts payments via Visa, Visa Electron, MasterCard, PayPal, Vipps, and Bank Transfer. Payments will be processed only when the item is shipped. We reserve the right to correct any pricing errors and availability issues.
Delivery: Orders placed before 1 p.m. are aimed to be shipped the same day. We ship to the entire EU and internal market. Items will be delivered to the address provided during checkout. Additional shipping charges apply for deliveries outside of the local region. Items are shipped via DHL,PostNord, Posten, or Bring.
Note: If there is no space at the delivery point, the package will be moved to the nearest delivery location. You will be notified accordingly. If you encounter any issues, please contact Customer Service.
Deliveries are made on all weekdays. Your order will be delivered within 1-3 business days after it is placed. Special delivery conditions may apply to certain items, which will be indicated prior to purchase.
Warranty and Complaints: A two-year warranty is provided in accordance with the Purchasing Act, covering defects in materials and workmanship. Depending on the situation, you may have the item repaired, exchanged, or refunded. This warranty does not cover damage due to improper handling. Complaints must be made within a reasonable time after the defect is discovered. SNKR RESET will cover reasonable return shipping costs.
For returns, complaints, and exercising the right of withdrawal, send items to:
SNKR RESET AS
Markens Gate 17
4611 Kristiansand S
Norway
Note: No shipments will be accepted with cash on delivery (COD).
Refunds: For refunds, please provide your bank information (account number) securely via email or other electronic means. This information is necessary to process the refund.
Cancellation Policy: You have a 14-day full return policy for items purchased on our website. The cancellation period starts from the day you receive your order. For multiple items ordered at different times, it starts from the day you receive the last item.
To cancel a purchase, notify us within 14 days of receiving your order by emailing us at [email protected]. Include a clear statement of your intent to withdraw from the purchase. Items must be returned within 14 days of notifying us of the cancellation. Use the attached return slip and send items to:
SNKR RESET AS
Markens Gate 17
4611 Kristiansand S
Norway
Items cannot be returned by simply refusing to accept the delivery without prior notice.
Items Exempt from Right of Withdrawal
The right of withdrawal does not apply to:
Custom-made items or items with a personal touch, including restored or custom-designed sneakers.
Sealed items that are not suitable for return due to health protection or hygiene reasons, where the seal is broken (e.g., paint, cleaning foam, nano protection).
Items that are inextricably mixed with others upon delivery.
Non-financial services that have begun with the consumer’s prior consent.
Agreements concluded at public auctions.
Items that deteriorate or expire quickly.
Returns: Items must be returned without undue delay and within 14 days of notifying us of your cancellation. You are responsible for the return shipping costs. Ensure items are properly packaged. Include a copy of the order confirmation. You bear the risk for the items until we receive them.
Product Authenticity: At SNKRRESET, we guarantee the authenticity of all designer sneakers sold on our website. We source our products directly from reputable brands and authorised distributors. If you have any concerns about the authenticity of a product, please contact our customer service team for assistance.
Condition of Returned Items: You are liable for any reduction in the item’s value. This is due to handling beyond what is necessary to determine the nature and functionality of the item. If the item is used, a partial or no refund may be given based on its commercial value upon return.
Refund Process: If you cancel your purchase, you will be refunded the amount paid. This includes delivery costs (except for additional costs due to choosing a more expensive delivery method). Refunds will be processed within 14 days of receiving your cancellation notice. The refund will use the same payment method as the original transaction, unless otherwise agreed.
In-Store Pickup: You can choose to pick up your online order in our store. The same terms and conditions apply as for in-store purchases.
Personal Data Policy: To process your order, we need the following information:
Name
Address
Phone number
Email address
Details of your purchase
Your personal data is processed in accordance with our privacy policy. This policy explains how your data is handled, when it is deleted, and your rights.
Intellectual Property: Most content on our website, including text, images, logos, and videos, is the property of SNKRRESET. It is protected by copyright laws. You may not use, reproduce, or distribute our content without prior written consent.
Limitation of Liability: SNKRRESET shall not be liable for any direct, indirect, incidental, or consequential damages. We are also not liable for any punitive damages arising from your use of our website or products. Our liability is limited to the purchase price of the products you have ordered.
Governing Law: These terms and conditions are governed by Norwegian law. Any disputes arising from your use of our website or services shall be resolved through negotiation. If necessary, disputes will be settled in the courts of Norway.
Complaints: To file a complaint, please email us at [email protected].
By shopping at SNKRRESET, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service team at [email protected].
Last updated: 07/2024
